Refund and Cancellation Policy
At BuyMelatonin.uk, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines how refunds and order cancellations are handled to ensure a fair and transparent experience for all customers.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
Order Cancellation
You may cancel your order up to the point at which it has been processed for dispatch. Once the order has entered the shipping process, we are unable to cancel it.
To cancel an order:
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Contact our Customer Support Team as soon as possible using the email or contact form.
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Include your order number and details in your message.
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We will confirm the cancellation and issue a refund if applicable.
Refund Eligibility
We offer refunds in the following cases:
a. Damaged or Faulty Products
If your product arrives damaged, defective, or not as described, contact us within 14 days of delivery with:
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A photo of the damaged item
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Your order number
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A brief description of the issue
We will assess the issue and either arrange a replacement or issue a refund.
b. Incorrect Items
If you receive the wrong product, contact us immediately. We will provide instructions on returning the incorrect item and will send the correct item or issue a refund once received.
Non-Refundable Items
Refunds are not available for:
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Opened or partially used products (unless faulty)
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Products used in a way not intended per the label instructions
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Change of mind after the product has been dispatched
How to Request a Refund
To request a refund:
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Email our support team at: support@buymelatonin.uk
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Use the subject: Refund Request – [Your Order Number]
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Provide:
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Your Order Number
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Reason for the refund
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Supporting photos (if applicable)
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We will acknowledge receipt of your request within 48 hours and guide you through next steps.
Refund Processing Time
Once a refund is approved:
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Refunds are processed within 5–10 business days
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The credit will appear on your original payment method
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Processing times may vary depending on your bank or payment provider
Shipping Costs
Shipping fees are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective product).
Returns Procedure
If a return is required:
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We will provide a Return Authorization and instructions
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Ship the product back to the address we provide
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Keep the return tracking information
You are responsible for return shipping costs unless we have confirmed the return is our fault.
Contact Information
If you have questions or need assistance with refunds or cancellations, our friendly support team is here to help:
📧 support@buymelatonin.uk
📍 BuyMelatonin.uk
Policy Updates
We may update this policy from time to time to reflect changes in our processes. The revised policy will be posted on this page with the updated date.
